Frequently Asked Questions

Frequently Asked Questions

Please read our FAQ before sending us a message.

Standard delivery charges are $10 to most locations in the continental United States. We offer free shipping over $50 purchases. Additional charges can apply to other areas. Please contact us if you have any issues with calculating delivery.

We accept all major credit card providers, including VISA, MASTERCARD, DISCOVER, and AMEX.

Ditanium® Aromatherapy Extractions Devices (AEDs) have a 2 year manufacturer warranty.

Register warranty below:

    [recaptcha]

    Proof-of-purchase or registration on our website is required.  We reserve the right to change our warranty policy without advanced written notice.  The most current policy will always be available at ditaniumshop.com.  Details are outlined below:

    • Ditanium AEDs are warrantied from all manufacturers’ defects for a period of 2 year after purchase.  LEDS bulbs for 90 days.
    • In the unlikely event, you experience a problem with your Ditanium AED within the first 90 days of purchase, Ditanium® will pay for all shipping costs to get the unit to us and back to you, and immediately repair or send a new unit upon receiving the defective unit. (Continental USA only, additional shipping fees may apply in your area.) Customer is responsible for all shipping charges after one year of purchase.  
    • We do not warranty glass components or color changing/oxidizing of titanium.
    • We do not warranty damage or product abuse caused by the customer. Complete removal of  the heater cover from the housing will voided the warranty. 
    • If your unit is determined to have been damaged by dropping, misuse, or disassembly, we will ask you to pay a fee to repair and ship back to you even within the first 90 days of warranty period.
    • Do not send used hand or mouthpieces to us.  If you refer to the AED for use with any illicit substances, we can refuse to honor the warranty for product misuse.  Careful what you mail and email please. 
    • Contact us at info@ditaniumshop.com or click here to initiate a warranty claim.

    Thank you again for purchasing a genuine Ditanium ® Aromatherapy Extraction Device, please enjoy!

    If you would like coupons and discounts on Ditanium products please sign up for our Warranty Rewards List.

    All standard units should ship within 24-48 business hours of your order. Custom orders can take longer to produce and shipment notification will be given. Most units arrive within 5 business days with standard ground shipping. Areas outside of the continental United States can take longer. You can track your order on our website by logging in to your account, and having your order number ready.

    All of the metal used is pure Grade 2 titanium, selected for its superior heating properties. We have parts tested by a local minerals company, in a mass spectrometer machine. This completely incinerates the titanium, and ensures there are no dangerous metals present. For example, Grade 5 titanium and other alloys should never be used because of their levels of Aluminum and Vanadium.

    Please email a copy of your state resale license to info@ditaniumshop.com. Next, you will need to create an account on our site by visiting My Account. A representative will contact you shortly once we verify your information. When logged into your account, you can access our Wholesale Ordering, and pricing will be updated throughout the entire site.  Our Wholesale Ordering can be found as dropdown under our Shop page, under the My Account drop-down,  or in the Footer menu. You must be logged into an approved account to view wholesale pricing.

    Earning commissions as an affiliate is very easy to set up and maintain. Our store affiliate page is located in the footer menu of our website or Register to be an affiliate here.

    Here’s How It Works:

    Affiliates earn commissions on product sales by simply referring people to our website that purchase products. No wholesale tax license or technical knowledge is needed. Our signup process is automated. We generate a custom URL link for you along with advertisements to place on your website, or social media pages. When someone clicks on your link and completes a purchase, you earn a commission on the sale. Sales and commissions can easily be tracked in real time on Our store affiliate page. Our default commission rate is 10% of the total purchase made without tax and shipment expense. We can customize rates for larger web entities or high volume affiliates. Please complete our SEND US AN EMAIL form, to discuss your situation with a representative once you’ve completed the sign-up process. You can also phone us at 1-800-865-2947 10am-7pm MST for immediate assistance. A minimal payout balance of $100 is required before Ditanium will issue payment. We issues commission payments on the 1st of each month. Some details are below or please visit our Affiliate Terms and Conditions Page for full details.

    • You must be 21 years or older to be part of this Program.
    • You must be a human. Accounts registered by “bots” or other automated methods are not permitted.
    • You must provide your legal full name, a valid email address, and any other information requested in order to complete the signup process. This is also used to provide you payment when sales are generated with your affiliate info.
    • You are responsible for maintaining the security of your account and password. Ditanium cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
    • You are responsible for all content posted and activity that occurs under your account.
    • One person or legal entity may not maintain more than one account.
    • You may not use the Affiliate Program for any illegal or unauthorized purpose. You must not, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
    • You may not use the Affiliate Program to earn money on your own Ditanium product accounts.

    Thank your for interest in Ditanium Affiliate Program!

    Local pick-up options are available in the Phoenix, AZ area for online orders. Please call ahead to arrange a time. 1-800-865-2947 from 10-7pm MST.

    Ditanium’s refund policy:

    Any unused merchandise sold by ditaniumshop.com can be returned within 30 days of purchase. Returns for purchases with valid proof of purchase will be exchanged, refunded in cash, or credited to your account . Refunds will be issued to the original form of payment (credit card, PayPal, etc.) We do not refund shipping costs unless the item ordered was incorrect or defective. If you’re missing your receipt, we may be able to locate it in our system. Receipts for purchases made with a credit or debit card or by check may be located in our system within 90 days of purchase.

    Are you 21 or older? This website requires you to be 21 years of age or older. Please verify your age to view the content, or click "Exit" to leave.