Proof-of-purchase or registration on our website is required.We reserve the right to change our warranty policy without advanced written notice.The most current policy will always be available at ditaniumshop.com/warrantyDetails are outlined below:
Aromatherapy are warrantied from all manufacturers’ defects for a period of 2 year after purchase. LEDS bulbs 90 for days.
In the unlikely event, you experience a problem with your vaporizer within the first 90 days of purchase, Ditanium® will pay for all shipping costs to get the unit to us and back to you, and immediately repair or send a new unit upon receiving the defective unit.(Continental USA only, additional shipping fees may apply in your area.) Customer will be responsible for all shipping charges after 90 days from purchase.(generally $12-15 one way)
We do not warranty glass components or color changing/oxidizing of titanium.
We do not warranty damage or product abuse caused by the customer. Complete removal ofthe heater cover from the housing will void the warranty.
If your unit is determined to have been damaged by dropping, misuse, or disassembly, we will ask you to pay a fee to repair and ship back to you even within the first 90 days of warranty period.
We offer complete electronic replacement of the units for a $35 fee plus any necessary shipping costs. This is after the warranty period or if damage/tampering has occurred.
Do not send used hand or mouthpieces to us.If you refer to the vaporizer for use with any illicit substances, we can refuse to honor the warranty for product misuse.Careful what you mail and email please.